Our support framework provides peace of mind that your business is fully supported to minimise disruption and provide on-going support, assistance and advice.
Micross Apps provides uncapped remote, telephone and on-site support to ensure your issues are dealt with effectively via our Microsoft certified consultants. All support calls are logged through our helpdesk to ensure complete visibility, and every client has a dedicated account manager to ensure client service levels are maintained.
Our support desk is open between 8am - 6pm, Monday to Friday and all applications from Sage to Micross Apps bespoke systems are covered under our simple support agreement for clarity and peace of mind.
Micross Apps adopts a first class, personalised service to each and every one of our clients, regardless of size. We also conduct regular review meetings to assess performance and identify any potential application developments that could further enhance business performance.
- Dedicated account manager
- Fixed fee; uncapped support
- On-site support as required
- Guaranteed response times
- No hidden charges